Last Updated: 10/11/2024

At diygh.com (“we,” “us,” or “our”), we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our online store. By using our website, you agree to the terms of this policy.

1. Information We Collect

We collect several types of information from and about users of our site, including:

  • Personal Data: Identifiable information, such as your name, shipping address, billing address, email address, phone number, and payment details, collected when you register on our site, place an order, or communicate with us.
  • Payment Information: While payment details are collected, they are processed securely through third-party providers, and we do not store full credit/debit card information on our servers.
  • Technical Data: Information about your internet connection, device type, browser, IP address, and browsing behavior on our site. This may include access times, pages visited, and other diagnostic data, collected through cookies and similar tracking technologies.
  • Order History and Preferences: Details about products you have purchased, your order history, and any feedback or reviews you provide.

2. How We Use Your Information

We use your information for a variety of purposes, including to:

  • Process Orders: To fulfill orders, communicate order status, arrange shipping, and provide invoices.
  • Improve Our Services: To understand user preferences, improve our products, and enhance our website functionality.
  • Customer Service and Support: To respond to inquiries, provide support, and handle returns or complaints.
  • Marketing and Promotional Communications: With your consent, we may send promotional content, newsletters, and special offers. You can opt-out of receiving these communications at any time.
  • Legal and Regulatory Compliance: To comply with applicable legal obligations, resolve disputes, and enforce our agreements.

3. Legal Basis for Processing Your Information

We rely on the following legal bases to collect and process your data:

  • Performance of a Contract: Processing is necessary to fulfill the purchase agreement.
  • Consent: Where applicable, you have given us explicit consent.
  • Legal Obligations: Processing is necessary for compliance with a legal obligation.
  • Legitimate Interests: Processing is in our legitimate interests, such as improving services and fraud prevention.

4. How We Share Your Information

We may share your information in the following cases:

  • With Service Providers: We partner with third parties to assist with services, including payment processing, shipping, and website maintenance. These partners have access to your data only to perform their tasks and are obligated to keep your information confidential.
  • Legal Requirements: We may disclose your information if required by law, in response to legal requests, or if we believe disclosure is necessary to protect our rights, safety, or others’ rights and safety.
  • Business Transfers: In the event of a merger, sale, or asset transfer, your information may be transferred to the acquiring entity.

5. Cookies and Tracking Technologies

We use cookies, beacons, tags, and scripts to improve your browsing experience and analyze website traffic. Cookies help us remember your preferences, enhance website performance, and track usage patterns.

  • Types of Cookies We Use:
    • Essential Cookies: Necessary for website functionality, such as shopping cart operations.
    • Analytics Cookies: To track visitor behavior and understand how our site is used.
    • Advertising Cookies: Used to deliver relevant advertisements and measure ad performance.

You can modify your browser settings to control cookies, but this may affect certain website functions.

6. Data Security

We employ administrative, technical, and physical security measures to protect your personal information. Despite our efforts, no transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

7. Your Data Rights

Depending on your location, you may have the right to:

  • Access Your Data: Request a copy of the personal data we hold about you.
  • Rectify Data: Request corrections of inaccuracies in your personal data.
  • Erase Data: Request deletion of your personal data, subject to legal obligations.
  • Object to Processing: Restrict certain data processing activities, such as direct marketing.
  • Data Portability: Request a transfer of your data to another entity, where feasible.

To exercise these rights, contact us at [email protected]. We may require verification of your identity before processing these requests.

8. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites and encourage you to review their policies before providing personal information.

10. Children’s Privacy

Our site is not intended for individuals under the age of 16. We do not knowingly collect information from children under 16. If we discover we have inadvertently collected such data, we will delete it promptly.

11. International Data Transfers

As a business based in Ghana, your data may be transferred and processed in other countries. When we transfer your data internationally, we take appropriate steps to ensure data protection in compliance with applicable privacy laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other operational reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page with an updated “Last Updated” date.

13. Contact Us

For questions, concerns, or requests related to your privacy and data protection, please contact us at: