At DIY Marketplace, we are committed to ensuring a positive shopping experience by providing high-quality products and responsive support. This Refund and Returns Policy outlines our process for returns, refunds, and exchanges to help you understand your options if you are not fully satisfied with your purchase.

Returns

We accept returns within 30 days of purchase under the following conditions:

  • Item Condition: To qualify for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
  • Return Process: To initiate a return, please contact our customer service team with your order number and details of the item(s) you wish to return. Our team will provide you with a return authorization and instructions for shipping the product back to us.
  • Return Shipping: The cost of return shipping is the responsibility of the customer, except in cases where the item was received damaged, defective, or incorrect. We recommend using a trackable shipping method to ensure that your returned item reaches us safely.

Note: Any items returned without prior authorization may not be eligible for a refund.

Refunds

Once your returned item is received and inspected, we will send you an email to notify you of the status of your return. Refund eligibility will be determined based on the following:

  • Condition of Returned Items: Returned items must be in original, unused condition. If the item shows signs of use or is missing parts not due to our error, a partial refund may be issued at our discretion.
  • Refund Timeline: Approved refunds will be processed within 7-10 business days, and a credit will automatically be applied to your original payment method. The timing may vary depending on your bank or credit card issuer’s policies.

If you haven’t received your refund within the expected timeframe, please first check with your bank or credit card company, as processing times may vary.

Exchanges

We are happy to offer exchanges for items that are defective, damaged, or incorrect upon arrival:

  • Exchange Eligibility: Exchanges are only available for defective, damaged, or incorrect items. If you need a different size or item, please follow the standard return process and place a new order.
  • Exchange Process: Contact us within 7 days of receiving your item to request an exchange. Include your order number and a description of the issue along with photos if possible. Once the issue is verified, we will arrange a replacement and cover the cost of shipping the new item to you.

Non-Returnable Items

Certain items are not eligible for return due to their nature. Please review product details carefully before purchase:

  • Non-Returnable Items: Custom or personalized items, perishable goods, downloadable products, and final sale items are not eligible for returns or refunds.
  • Digital Products: Downloadable or digital products are non-returnable. If you encounter any issues with digital items, please contact us for support.

Damaged or Defective Items

We strive to ensure that all products arrive in perfect condition. However, if you receive an item that is damaged or defective, please contact us immediately:

  • Reporting a Problem: Notify us within 48 hours of receiving a damaged or defective item. Provide a photo and description of the issue to help us resolve it promptly.
  • Resolution Options: Based on the issue, we may offer a replacement, exchange, or refund, depending on the item’s availability and your preference.

Cancellations

  • Order Cancellations: Orders can be canceled before they have been shipped. Contact us as soon as possible to request a cancellation. Once an order has been shipped, the return process must be followed for any unwanted items.

Contact Us

If you have questions or need assistance with a return, refund, or exchange, please contact our customer service team at [email protected] or use our contact page. Our goal is to make your experience as smooth as possible, and we are here to help with any issues or inquiries you may have regarding your order.

By placing an order with DIY GH, you agree to this Refund and Returns Policy. We reserve the right to update or change this policy at any time.